Clarion Housing Group wanted to understand how new technology could make repairs more efficient and change how customers experience the repairs service.
All work
Case study · Clarion Housing Group
Rethinking repairs for the UK's largest social landlord
We worked with the UK's largest provider of social housing to explore how new technology could transform repairs.
- Social housing
- UK
- Service design
50+
technologies assessed, future-state blueprint in weeks
Challenge
How we helped
We ran a rapid service design project in three parts:
- Worked with stakeholders and customer data to find the pain points and map today's customer journeys.
- Reviewed more than 50 emerging technologies that could improve the repairs experience.
- Ran a large service design workshop to assess the opportunities and map future-state experiences.
Outcome
Within a few weeks, Clarion had a blueprint for the future repairs experience, giving its innovation work a clear structure and direction.
Sparksfly delivered a first class service design for the future of Clarion repairs.